Agreement to Terms
By accessing and using Doc Cheetah's document collection platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.
Service Description
Doc Cheetah provides a secure document collection platform designed for accounting firms and their clients. Our service enables automated document requests, secure file uploads, and streamlined document management workflows.
Intellectual Property Rights
Our Platform and Technology
- Doc Cheetah owns all rights, title, and interest in our platform, software, technology, algorithms, and related intellectual property
- You may not copy, modify, reverse engineer, or create derivative works of our platform
- Our trademarks, logos, and brand elements may not be used without written permission
- Any feedback or suggestions you provide become our property without compensation
License to Use
We grant you a limited, non-exclusive, non-transferable license to use our platform solely for your business purposes in accordance with these terms. This license terminates immediately upon account termination.
User Accounts and Responsibilities
Account Registration
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the security of your account credentials
- You must notify us immediately of any unauthorized access to your account
Acceptable Use
- Use the service only for legitimate business purposes
- Do not upload malicious files, viruses, or harmful content
- Do not upload illegal, defamatory, or infringing content
- Do not attempt to gain unauthorized access to our systems or other users' accounts
- Do not use automated tools to access our service without permission
- Do not interfere with or disrupt our service or servers
- Respect intellectual property rights and confidentiality
- Comply with all applicable laws and regulations
Indemnification
You agree to indemnify, defend, and hold harmless Doc Cheetah, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of our service, violation of these terms, or infringement of any third-party rights.
Subscription and Billing
💳 Billing Terms
- Free tier includes 5 document requests per month
- Paid subscriptions are billed monthly or annually in advance
- If you're not happy with our service, we offer a no questions asked refund of all fees charged in the last 30 days
- We may change pricing with 30 days' notice
- Accounts may be suspended for non-payment
Data and Security
Your Data
- You retain ownership of all documents and data you upload
- You grant us a broad, worldwide license to process, store, analyze, and use your data to provide our services, improve our platform, conduct analytics, and operate our business
- We may aggregate and anonymize your data for business intelligence, product development, and marketing purposes
- You are responsible for ensuring you have rights to upload all content
- You warrant that your use of our service does not violate any laws or third-party rights
Third-Party Service Providers
- We use trusted third-party service providers to deliver our services, including OpenAI, Anthropic, Postmark, and Twilio
- These providers may process your data as necessary to provide document processing, communication, and platform functionality
- All third-party providers are bound by strict data protection agreements and security standards
- We do not share your data with third parties for marketing or other purposes unrelated to our services
Marketing and Promotional Use
- By using our service, you grant us the right to use your name, company name, and logo for marketing and promotional purposes
- This includes but is not limited to website testimonials, case studies, client lists, and marketing materials
- We may use this information without additional compensation or approval
- If you prefer not to be featured in our marketing materials, please contact us at legal@DocCheetah.com
Our Security Commitments
- We implement industry-standard security measures
- All data is encrypted in transit and at rest
- We conduct regular security audits and assessments
- We will notify you of any security breaches as required by law
Service Availability
While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for service interruptions beyond our control.
Warranty Disclaimers
IMPORTANT: Our service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our service will be error-free, secure, or continuously available.
Force Majeure
We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet outages, or pandemics. In such cases, our obligations will be suspended until the event is resolved.
Limitation of Liability
Important: Our total liability for any claims arising from or related to our service is limited to the amount you paid for the service in the 12 months preceding any claim, or $100, whichever is greater.
We are not liable for: indirect, incidental, special, consequential, or punitive damages; lost profits, revenue, or data; business interruption; or any damages arising from third-party content or services, even if we have been advised of the possibility of such damages.
Termination
By You
You may cancel your subscription at any time. Your access will continue until the end of your billing period. You are responsible for downloading your data before termination.
By Us
We may terminate or suspend your account immediately, with or without notice, for any reason including: violation of these terms, fraudulent activity, non-payment, excessive resource usage, or if we determine your use poses a risk to our service or other users.
Effect of Termination
- All rights and licenses granted to you immediately terminate
- We may delete your data 30 days after termination unless legally required to retain it
- Sections relating to intellectual property, indemnification, disclaimers, and limitation of liability survive termination
- You remain liable for all charges incurred before termination
Changes to Terms
We may update these terms from time to time. We will notify users of material changes via email or through our platform. Continued use after changes constitutes acceptance of the new terms.
Governing Law
These terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration administered by the Australian Centre for International Commercial Arbitration (ACICA) in Sydney, NSW. You waive any right to a jury trial or class action lawsuit.
Severability
If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
Contact Information
Email: legal@DocCheetah.com
Address: Doc Cheetah Legal Department
19 Barton Crescent North
Wahroonga NSW 2076, Australia